Support

Stuck? Ask a human. Code Vault is built and supported by one person, so you get an answer from the person who can actually fix it.

Quick fixes for common snags

• My sign-in code never arrived. Check spam/junk first, then request a fresh one from the sign-in page — codes are one-time, and some email apps pre-open links and burn them. Requesting a new code always works.
• I forwarded an email and nothing showed up. Give it ~30 seconds, then check the Review queue — emails the AI wasn't sure about wait there instead of appearing silently. If it's in neither place, double-check you forwarded to the exact address shown in Setup (it's unique to you).
• Gmail wants a confirmation code for forwarding. Open Setup — we intercept Gmail's confirmation automatically and show the code right there.
• The extension doesn't show my codes at checkout. Click the extension icon and make sure it says you're signed in (if not: "Sign in via dashboard" connects it in one click). Codes also sync on a short interval — a code you forwarded seconds ago can take a few minutes to reach checkout.
• Apply didn't fill the promo box. Some checkouts are odd — that's why the panel keeps a Copy button as the fallback. Paste it manually, and know that every failed fill you hit teaches us which stores need better support.
• A code showed as valid but the store rejected it. Mark it "used" or delete it from your vault — and if the fine print was missing or wrong, reply to the original store email to confirm the terms, then tell us so extraction gets smarter.

Billing and your account

• Beta testers keep Code Vault free forever. If your account shows anything other than free-forever status and you joined during the beta, email us — that's a bug, not a policy change.
• Subscription management lives in Billing (powered by Stripe; we never see card numbers).
• Want your data? Your vault is yours. Email us and we'll send a full export.
• Want to delete your account? Email us from your sign-in address and everything — account, codes, forwarding address — is permanently removed.

Found a bug?

There's a "Report a bug" link in the dashboard footer that sends diagnostics with your note (never your email content — see the privacy policy). Or just email. Bug reports are read by the person who wrote the code, usually the same day.